Request a return
Open your private order page and choose “Request a return”, or email sales@alarme.co.za with your order number and a description of the problem. Our team will review your request and provide return instructions.
Change of mind
For qualifying online purchases, notify us within seven days after delivery if you wish to cancel. Contact us before sending anything back so we can identify and process the return. Direct return costs apply only where the law permits.
Faulty or incorrect items
If an item is faulty, unsafe, damaged on delivery or not what you ordered, tell us what happened so we can assess it fairly. Applicable statutory remedies and return cost rules remain in place. No additional voluntary warranty is offered.
Refunds
Approved refunds are processed through the payment provider. We send a confirmation after a completed refund is recorded. Processing times depend on the payment method and provider.
Personalised goods
Custom branded products may be subject to cooling off exceptions. This does not remove rights relating to defective or nonconforming goods.